Free delivery and returns

Terms and conditions

Last update: August 2021


The retail website (hereinafter known as the “Site”) is an e-commerce site accessible via the internet, open to all network users (hereinafter known as “Net users”). It is published by the company Fursac, SA with 2,789,559.18 euros capital, whose registered office is located at 112 rue de Richelieu 75002 Paris, registered at the Paris Register of Trade and Commerce under the number 378 486 096.

The Site allows Fursac to sell textile products and accessories under the brand name Fursac (hereinafter known as the “Products”) to the Net users browsing the site (hereinafter known as “Customers”). For the purposes hereof, it is agreed that the Customer and Fursac will be collectively known as the “Parties” and individually as the “Party”, and that once the Customer has confirmed an order they will be known as the “Buyer”.
All Product orders made on the Site implies the Buyer's acceptance of these terms and of conditions.

Fursac reserves the right to modify these terms and conditions at any given moment by publishing a new version of the Site. The terms and conditions are those in force at the date of the order.

Article 1. Object

These terms and conditions govern the rights and obligations of the Parties arising from online sales of Products offered on the Site, they apply to the exclusion of any other document.

Article 2. Products - Price

2.1. Products

Only Products listed on the Site on the day the Customer consults it are available for sale. Product offers are limited to Mainland France, Austria, Belgium, Czech Republic, Denmark, Finland, Germany, Hungary, Ireland, Italy, Luxemburg, Netherlands, Norway, Poland, Portugal, Spain, Sweden, United Kingdom, Australia, Canada, Hong Kong, Japan, Singapore, South Korea, Qatar, Romania, United Arab Emirates and United States of America.

2.2. Prices

Prices are shown in Euros (all taxes included) for countries within the European Union.
The Value Added TAX (VAT) is in force on French territory. For any order shipped outside of the European Union, customs duties or local taxes may be required by the concerned authorities. These fees will be charged to the Customer under its full responsibility.
The total amount of preparation and delivery costs will be sent to the Customer on the order summary before validation.

Article 3. Ordering

3.1. Registration of the order

The Customer who wishes to place an order choses the products of their choice by clicking “Add to Bag”
At any moment the Customer can:

  • check the number of Products in their bag and get detailed information on each one by clicking on “BAG”,
  • continue choosing Products by clicking on the button “Continue shopping”
  • complete their order by clicking on the button “Place order”

All new Customers must fill in the fields in order to create their own customer account. The Customer must complete the form accurately which will show the information necessary for identification including email address, a password of their choice (to remain personal and confidential) which will later serve to identify them on the Site.
Any Customer already in possession of a customer account must identify themselves after clicking “Submit” by entering their email address and password.
The Customer accepts that these two identifying elements will be used to prove their identity.
The provision of personal information collected in the context of distance selling is compulsory, this information being necessary to deal with and deliver orders as well as preparing invoices. This information is kept in strictest confidence.
After having read their order, and once all the information requested has been provided by the Customer, the latter will acknowledge and accept the Terms and Conditions by checking the box provided for this purpose, before validating their order on the Site.

3.2. Order confirmation

Confirming the order is an electronic signature. This signature between the Parties has the same value as a handwritten signature and is proof of the totality of the order and the payment of the sums due pursuant to that order. As soon as the order is confirmed, the Customer becomes a Buyer.
Notwithstanding application of Article R624-3 of the Criminal Code, the Customer will pay for their order via credit or debit card (Carte Bleue, Visa, Euro Card / MasterCard, American Express) or their PayPal account. If the Customer wishes to pay for their order using their bank card, they must provide the number of their card. Depending on the latter, they will then be asked for the expiry date and the security code.

In order to fight against credit card fraud, Fursac reserves the right to cancel any order for which the 3D-Secure/SafeKey identification process is not successfully validated, or any Paypal transaction which do not come from a verified Paypal account.

3.3. Payment

The price payable by the Buyer is the amount indicated on the summary page of the order. In any event the amount debited will correspond with the Product(s) actually delivered. The sum to be debited will be so once the parcel is given to the transporter (apart from PayPal account transactions which are debited instantly).
Transactions done on the Site are restricted to the secure payment platform INGENICO. The page on which the Buyer enters their payment details (card number, expiry date, security code) is highly secured; these details are not, at any given time, collected by the Fursac computer system. This platform encrypts and then sends the payment information to the bank, in total confidence while rendering them inaccessible to any third parties.

The server and payment page are subject to encrypting security by S.S.L. (Secure Socket Layer) to protect to the highest level possible all information linked to means of payment, and so that at any given moment the Buyer's bank details will not be collected on the Fursac computer system.
Fursac reserves the right to cancel any order for which the 3D-Secure/SafeKey identification process is not successfully validated, or any Paypal transaction which do not come from a verified Paypal account.

3.4. Discount codes

  • Discount codes on the user's accounts: discount codes can be offered at any given moment to the holders of customer accounts. These discount codes can only be used only on purchases made through the account on which the discount count was offered and registered.
  • Promotional discount codes: promotional discount codes applicable on all or certain purchases on the Site can be offered at any given time.

3.5. Acknowledgement of receipt of the order

After payment, a summary document of the order is sent to the Buyer by email to the email address provided by the latter.
This document is the same as an acknowledgement of receipt bearing all the elements of the contract between the Parties.

Article 4. Delivery

Fursac will endeavour to ensure the order is delivered within the average time given for every type of delivery. All orders registered on the Site on Friday after 2pm, the Saturday or the Sunday will be processed on the following Monday. Orders registered on the Site on a bank holiday other than a Friday, Saturday or Sunday will also be processed on the next business day.

In periods of high activity, delivery times might be lengthened by several days. The delivery option “in store collection” may be de-activated during promotional periods. During Outlet sale, deliveries may suffer a delay up to 10 days.

Thanks to the tracking number, the Buyer can follow their parcel on the website of their chosen courier (apart from delivery by courier in Paris or in store collection). The Buyer is informed that they must provide all the necessary precisions to ensure proper and perfect delivery of the order (building codes, floor number, access specifications…) If the Buyer is absent when delivery is attempted, an email or a missed delivery card will be left informing the Buyer of where their parcel is being kept and how to retrieve it. If the delivery address given by the Buyer is invalid and leads to the return of a parcel not received at the address indicated, the cost of delivery to a new address will be charged to the Buyer. The Buyer wholly and exclusively assumes all risks relative to the Articles once they have bene delivered.

Products ordered by the Buyer are delivered to Mainland France, Austria, Belgium, Czech Republic, Denmark, Finland, Germany, Hungary, Ireland, Italy, Luxemburg, Netherlands, Norway, Poland, Portugal, Spain, Sweden, United Kingdom, Australia, Canada, Hong Kong, Japan, Singapore, South Korea, Qatar, Romania, United Arab Emirates and United States of America, to the address indicated by the Buyer on the final validation page of their order, together with a delivery note. The Buyer can have Products delivered to another address apart from their own. Delivery cannot be guaranteed in the case of a force majeure, transport and/or postal strike.

Regarding non-E.U. delivery, a tax can be added when receiving the parcel, depending on the Buyer country's customs regulations.

Articles are delivered according to available stock. In the case of an ordered product being unavailable, Fursac will contact the Customer to inform them and according to the Customer's choice proceed with replacement or cancellation of the unavailable item, while honouring the order of the other products. The Customer will be invoiced only for the products actually shipped when paying by bank card. Fursac will reimburse on PayPal accounts and bank account as soon as possible.

Article 5: Receipt of Order

Upon receipt of the order, the Buyer will verify that the Products received are those that were ordered. Any anomalies concerning the delivery (note: missing or damaged Products, damaged packaging, non delivered parcel) should be immediately reported in the 15 days following the date of the order.
Beyond legitimate reasons, any claims made with the 15 days of the date of the order will be deemed invalid; the responsibility of Fursac cannot be engaged.
Fursac reserves the right to ask the Buyer to return the non-conforming or damaged product.
In the case of abnormal or abusive returns, Fursac may refuse any future orders.

Article 6: right of withdrawal

The Buyer has 14 days from the day after the reception of the good to cancel his whole order without any justification needed.
After this period, the Buyer can no longer appeal to his right of withdrawal.
In order to exercise your right of withdrawal, the Buyer must fill in the dedicated form (available here) and send it at the following address : FURSAC - Customer services, 112, rue de Richelieu 75002 Paris or by email to
Starting from the demand of withdrawal notification, the Buyer must send back the Product(s) within 14 days, at his own expenses.

Fursac will reimburse the Buyer for the total sum of his order within the fourteen (14) days following receipt of the withdrawal notification by Fursac. In case of no reception of the Product(s) nor a proof of expedition, Fursac reserves the right to delay the reimbursement until the day of reception of the Product(s), or reception of a proof of expedition of the Product(s) by the Buyer.

The shipping costs of the initial order are reimbursed up to the full amount of the standard delivery.
The Product(s) must be returned in their original condition and packaging and be brand new (neither washed nor worn).

We will make reimbursement using the same means of payment as you used for the initial transaction within 14 days after the day we receive back from you any of the goods supplied.

Cancelled orders have to be returned at the following address: FURSAC - Customer services, SMCP, 1 rue Jules Vallès 95670 Marly la viille.

Article 7: Reimbursement and exchange

7.1. Reimbursement

The Buyer has twenty (20) working days to ask for a refund or an exchange thanks to the return slip and the return label provided in its parcel.

The Product(s) must be returned in their original condition and packaging and be brand new (neither washed nor worn).
Return costs are the responsibility of the Buyer for items purchased from our e-shop outlet or for any international order.

However the transport costs for sending back a faulty or wrong size item will not be refunded beyond 12 euros.

If the above conditions are met, Fursac will reimburse the Buyer for the total sum of their order within the fifteen (15) days following receipt of the proof of sending of the returned products by Fursac, apart from the shipping costs of the Products if they are the responsibility of the Buyer.

This right adds to and is different from the right to cancel.

7.2. Exchange

Without prejudice of legal warranty, the Buyer shall have twenty (20) working days from the date of receipt to return the Product(s) they have ordered for exchange. Only items returned on time, in their original packaging, unwashed and unworn may be exchanged.

Exchanges for Customers making orders on the site :

  • In boutique only (excluding corners in department stores and in France only) where exchanges for a superior or equal amount is possible, within the limit of available stocks. No refunds nor credit note can be issued in boutiques. Our stores are unable to process exchange on items from outlet sale.Before any request for exchange, the article(s) to be exchanged must meet the conditions mentioned above. In addition you must show your order confirmation (available in the online account) as well as your ID card.
  • On the online boutique: you can return your order by using the return slip and the return label provided in your parcel (free for orders in France, excluding items from our outlet sale). Our Customer service will proceed to the exchange with the desired product (upon availability of the product) as soon as we will receive your return. The shipping costs of the exchanged product will be payed by Fursac for every order made in mainland France and European Union. This service can be deactivated during commercial operations.

Please refer to our category “Our Commitments” for further information.

Article 8. Guarantee

All of our products come under a legal regime of guarantee, provided that use has been normal and care instructions carefully followed.

Article L211-4 of the Consumer Code
The Seller is required to deliver a product which conforms to the contract and is held liable for any lack of conformity which exists upon delivery.
He is also held liable for any lack of conformity caused by the packaging or the assembly instructions, or the installation if he assumed responsibility therefor or had it carried out under his responsibility.

Article L211-5 of the Consumer Code
To conform to the contract, the product must:
1° Be suitable for the purpose usually associated with such a product and, if applicable:

  • correspond to the description given by the seller and have the features that the seller presented to the Buyer;
  • have the features that a Buyer might reasonably expect it to have considering the public statements made by the seller, the producer or his representative, including advertising and labelling;

2° Or have the features defined by mutual agreement between the parties or be suitable for any special requirement of the buyer which was made known to the seller and which the latter agreed to.

Article L211-12 of the Consumer Code
Action resulting from lack of conformity lapses two years after delivery of the product.

Article 1641 of the Civil Code
A seller is bound to a warranty on account of the latent defects of the thing sold which render it unfit for the use for which it was intended, or which so impair that use that the buyer would not have acquired it, or would only have given a lesser price for it, had he known of them.

Article 1648 Paragraph 1 of the Civil Code
The action resulting from redhibitory vices must be brought by the buyer within a period of two years following the discovery of the vice.

Article 9. Data Protection Policy

Please refer to our Data Protection Policy for our practices regarding the collection and processing of personal information. By using all or part of the Portal, you accept all the provisions of our Data Protection Policy.

Article 10. Various stipulations

10.1 Force Majeure

Fursac is not liable for the complete or partial non-execution of its obligations under this contract if non-execution is caused by the result of an unforeseen event, notably in the case of disruption or total or partial strike particularly by the postal services or couriers and/or communications, flood or fire.
The Parties agree to consult promptly to determine how to process the order during an unforeseen event.
Beyond the period of (one) 1 month due to an unforeseen event, the Parties are free of any obligation to one another.

10. 2. Entire agreement

These general terms and conditions and the order summary sent to the Buyer form an entire contract summarising all the agreements made between the parties.

10.3 Conserving and archiving transactions

The archiving of invoices is done on a reliable and durable medium that corresponds with an exact and durable copy.

10.4 Fraud prevention system

To ensure the security of transactions and to meet the demand for fraud prevention in distance selling, Fursac conducts random checks on orders being placed. In the case of a random check, Fursac may invite the Buyer to address an email to the following address with proof of address and identity, the aim being to ensure the reality of the identity (a copy of both sides of the Buyer's identity card or a valid passport) plus the address (electricity, water or telephone bill or tax return) to finalise the order.

Delivery times indicated on the order confirmation shall begin to run from the date of receipt of the documents by Fursac.

10.5 Applicable law – Competent Jurisdiction

These terms and conditions, and the contractual relationships between Fursac and the Buyer are subject to French law. In the case of dispute, exclusive jurisdiction is given to competent French law courts. Fursac is committed however to seeking an amicable solution before taking any legal action.

10.6 Mediation

In case of dispute, the Buyer must address first his request to the Customer service by email to or by post at the following address : FURSAC - Customer services, 112, rue de Richelieu 75002 Paris.

According to the article L211-3 of the Consumer Code, if the Buyer is not agree with the answer of Fursac or if he did not receive an answer 2 months after his complaint, the Buyer could initiate, free of charge, mediation procedure. Fursac propose to the Buyer to contact the mediation service with which he contracted : "le centre de Médiation de la Consommation de Conciliateurs de Justice" on its website or by post to 14, rue saint Jean 75017 Paris.

Article 11. Sales offers & Newsletters

Fursac may send special offers to Customers by letter, email, text, telephone or any of the web spaces animated by Fursac or on social networks, subject to prior acceptance.
The Customer has the right at any moment to opt out of this sales prospecting simply by clicking the “Unsubscribe” link featured in each email.

Article 12. Intellectual property

Fursac owns the intellectual property rights:

  • on the Articles offered on the Site,
  • on the Site and particular on its tree view, on the organisation and the titration of its columns, on the visual and graphic identity, on its design, on its ergonomics, its features, on the software, texts, animated or fixed images, sounds, know-how, drawings, graphics, and all other elements that make up the Site,
  • on the databases, their structure and their contents, conceived and managed by Fursac for the publishing needs of the Site
  • on all the elements of conception of the Site whether they be graphic or technical,
  • on the names, acronyms, logos, colours, graphics, and other signs that might be used, produced or implemented by Fursac.

It is therefore forbidden to reproduce, in any form whatsoever, directly or indirectly, the items listed in the preceding paragraph, or to falsify any of the trademarks, patents, names, acronyms, logos, colours, graphics or other signs appearing on elements provided within the Site, and more generally using or exploiting these elements other than in the execution context hereof.
As such reproduction or use of all or part of these elements is authorised only for the purposes of information for person and private use, all reproductions and all use of copies made for other purposes are expressly prohibited.
Any other use without prior written consent from Fursac constitutes counterfeiting and is punishable in accordance with intellectual property.

The creation of hyperlinks to the homepage of the Site or any other page within the Site is subject to the prior written consent from Fursac.