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Shipping

Shipping in mainland france dhl express: 12€ 

Delivery Times: 48 hour delivery for all orders placed before 12pm. Delivery times are calculated in business days, not including friday, weekends and bank holidays.

The orders preparation and delivery delay may be extended during peaks in activity (sales, private sales).

Your order will be hand delivered, from Monday to Friday between 9am and 6pm. Express delivery in France is automatically offered on all purchases over €365 (total price including VAT, after discount). Once the parcel has been sent you will receive a DHL tracking number by email which will allow you to follow your parcel. You can also track your parcel directly from you customer account.

In case of absence or not being able to receive your parcel, a missed delivery note will be left in the recipient’s mail box explaining the procedure to obtain the parcel. In the case of a second absence, DHL reserve the right to leave your parcel in a DHL depot or at the nearest Mondial Relay point. You will have a week to collect your parcel from the Mondial Relay point or the DHL depot. ID will be requested. After a week your parcel will be automatically returned to us.

Advice: We recommend that you have your parcel delivered to your workplace with someone always able to receive your parcel.

Corsica: Orders destined for Corsica will be delivered in the same conditions but with an average delivery time of four days with Colissimo Expert.

Same day delivery – paris for all orders PLACED before 1pm: 18€

For all orders placed before 1pm, you will receive your order at your workplace or any other location between 3 and 6pm on the same day. 
This service is available from Monday to Friday and only for inner Paris.

Note: please provide your telephone number so the courier can contact you at the time of shipping. 

In store collection: free

Your parcel will become available within 2 – 4 working days at the boutique of your choice as indicated when ordering (apart from department store corners). This method of delivery can be desactivated during promotional periods. An email will be sent to you as soon as the parcel arrives in the boutique. This information is also accessible via your customer account.
We reserve the right to withdraw temporarily this service.  

International delivery: Delivery and return are at customer's own cost

Destination DHL Express DHL
Delivery Times
Standard Colissimo Colissimo
Delivery times
Austria 40 € 2 – 3 Days 25 € 4 – 9 Days
Belgium 35 € 2 – 3 Days 20 € 4 – 9 Days
Czech Republic 65 € 2 – 3 Days 50 € 4 – 9 Days
Denmark 40 € 2 – 3 Days 25 € 4 – 9 Days
Finland 40 € 2 – 3 Days 30 € 4 – 9 Days
Germany 35 € 2 – 3 Days 20 € 4 – 9 Days
Hungary 65 € 2 – 3 Days 50 € 4 – 9 Days
Ireland 40 € 2 – 3 Days 25 € 4 – 9 Days
Italy 35 € 2 – 3 Days 20 € 4 – 9 Days
Luxembourg 35 € 2 – 3 Days 20 € 4 – 9 Days
Norway 45 € 3 – 4 Days 30 € 4 – 9 Days
Netherlands 35 € 2 – 3 Days 20 € 4 – 9 Days
Poland 65 € 2 – 3 Days 50 € 4 – 9 Days
Portugal 40 € 2 – 3 Days 25 € 4 – 9 Days
Spain 35 € 2 – 3 Days 20 € 4 – 9 Days
Sweden 40 € 2 – 3 Days 30 € 4 – 9 Days
United Kingdom 35 € 2 – 3 Days 20 € 4 – 9 Days
 
USA 45 € 2 – 3 Days x x
Canada 45 € 4 – 5 Days x x
Hong Kong 80 € 3 – 4 Days x x
Singapore 80 € 3 – 4 Days x x
Japan 80 € 4 – 5 Days x x
South Korea 80 € 4 – 5 Days x x
Australia 105 € 4 – 5 Days x x
Regarding non-E.U. delivery, a tax can be added when receiving the parcel, depending on the Buyer country's customs regulations.

Returns and exchanges 

1.Returns

You have a period of 15 days from the date of receipt of your order to return goods. The articles must be in their original condition, unworn and intact with the tag fixed to the garment.
Articles that are returned incomplete, damaged or worn will not be accepted.

You will receive within 48 to 72 hours, an email confirmation for the authorization of your return request.
From receipt of the decision, you have 7 working days to return your product(s).

To return any articles you must complete the online returns forms available on www. defursac.fr  in your personal account “My Account” under “Orders”. You can then follow your return into “Returns”. Once De Fursac has accepted the request, you simply have to put the printed confirmation email, the article and its tag in their original packaging and send it back.

For orders over €365 in France, returning an item is automatically free in the following two ways:

  • With a pre-paid Colissimo label that you will receive by email from our customer service;
  • Or a DHL pick-up from the address of your choice, collection will be between 9am and 6pm.

For orders under €365 and any international orders, the return shopping costs are payable by you. It is essential that the parcel be sent with a tracking option and signed for delivery to the following address (the tracking number will allow you to ensure correct delivery of the parcel and be informed on the return status):

DE FURSAC – Service retours
Chemin de Malherbaud
23300 LA SOUTERRAINE

You have 7 business days to return your product from the acceptance of your request by De Fursac customer service. 

Should you require any further information you can contact the Customer Services by email:
serviceclient@defursac.fr or by telephone on +33 (1) 40 07 97 44

2.Exchanges

You have fifteen (15) days after receipt of your order to ask for an exchange of your products.  Only items returned on time, in their original packaging, unwashed and unworn may be exchanged.

You can exchange yours products ordered on the site www.defursac.fr :

  • In boutique only (excluding corners in department stores) where exchanges for a superior or equal amount is possible, within the limit of available stocks. No refunds nor credit note can be issued in boutiques. Before any request for exchange, the article(s) to be exchanged must meet the conditions mentioned above. In addition you must show your order confirmation (available in the online account) as well as identification.
  • On the online boutique: the Buyer can return his order by using the return service of De Fursac (free for orders over €365 in France) by login into his personal account. Our Customer service will make a credit note and will proceed to the exchange with the desired product (upon availability of the product). The shipping costs of the exchanged product will be payed by De Fursac for every order made in mainland France. This service can be deactivated during commercial operations. 

Alterations offered in store

We invite you to come to our De Fursac boutiques to take advantage of the free alteration service.

This service is eligible only during non-promotional periods and on the 5 following groups of products:
Suits, tuxedos, jackets, trousers and coats, and it is limited to 3 alterations per product. The alteration voucher and the delivery note must be brought to the boutique.

Below you will find all the De Fursac boutiques (excluding department store corners): 

 

Secured payment

The payment process between the buyer and our payment system INGENICO/OGONE is fully encrypted and protected. So all information linked to the order and the bank card number does not circulate on the internet. The bank card number does not appear on any paper, invoice, slip or any other listing. De Fursac has no knowledge of card numbers. INGENICO doesn’t keep card numbers after transmitting the payment to retailer’s bank.
No one has access either via computer or printed matter to the buyer’s bank card number.
De Fursac reserves the right to cancel any order for which the 3D-Secure/SafeKey identification process is not successfully validated, or any Paypal transaction which do not come from a verified Paypal account.

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